For over 30 years, Dallas, Texas-based Our Serviceworks has provided Outsourced Fulfillment and Customer Care services nationally and internationally to businesses of all size. Founded in 1988, Our Serviceworks (OSW) employs highly skilled personnel utilizing the latest logistics technologies and processes to offer clients a variety of fulfillment services; including B2B, B2C, eCommerce, subscription management and omni-channel distribution. OSW prides itself on adopting your brand philosophies to provide top-notch fulfillment and customer service with the goal of delighting you and your customers.
OSW offers very competitive fulfillment pricing from their warehouse located in the Central US. They deliver on a 100% pick and pack guarantee by reimbursing triple the fulfillment fee in the rare case of error. When it comes to warehousing you only pay for the space you use – no matter how big or small the space occupied. In fact, outsourcing to OSW can be substantially less expensive than operating a warehouse and shipping operation yourself do to its economies of scale and access volume-based discounted shipping rates.
OSW houses client inventory in its FDA registered Carrollton, Texas-based warehouse. This centrally located space in the Dallas suburbs allows your merchandise to arrive in the hands of your customers in record time (normally within 2 days to most of the continental US). Orders received by 1 PM are guaranteed to ship the same day.
OSW facilities are continuously monitored by state-of-the-art, 24/7 security and video systems. These systems ensure client inventory is only accessible to employees assigned to receiving, picking and shipping each specific client’s inventory.
Frankly, one of the most impressive aspects of OSW is how clean and well organized the facility is – you would be hard pressed to find another fulfillment operation that equals their cleanliness and attention to detail.
With a name like Our Serviceworks, you would expect this fulfillment operation to provide excellent Service to its clientele. From storing your merchandise in their secure warehouse, to real-time inventory management, shipping to both B2B and B2C customers with highly individualized customer service. OSW fulfillment services allows businesses of all sizes to grow, without developing fulfillment operations of their own, allowing them to focus on product innovation and expansion, marketing, customer acquisition, satisfaction and retention.
But that’s not the only way OSW helps your customers, they also offer customized customer support services (which is extremely rare in the industry), co-located within their e-commerce fulfillment facility that adopts each client’s own branding philosophies.
When it comes to packaging OSW can integrate your own packaging and logo into any of the materials your customer receives, so it appears to your customer that the package came directly from your operation.
OSW also offers contest and sweepstakes fulfillment, crowdsource and loyalty programs, kitting and specialized brand packaging. For clients offering warranty service on their products, OSW can help with that too, offering dedicated warranty support directly to your customers through its customer service professionals.
OSW’s services are virtually unmatched, providing a level of service rarely seen in the industry. From monthly account review calls to a regular dialogue with client top executives, OSW offers customer service touches intended to delight both clients and their client’s customers.
OSW uses systems to monitor your inventory levels twenty-four hours a day, seven days a week. Reports detailing everything from current inventory to trend forecasts are available from anywhere with internet access, and OSW software integrates with all major shopping carts, including Amazon and eBay.
These systems also control and monitor order receipt, packing list, bar-code order picking and shipping to deliver 100% accuracy, track expiration dates, serial number and lot number tracking.
OSW technologies ensure seamless movement and monitoring of your product; from the moment your merchandise is received, scanned into their system, monitored while in-house (inventory turn-over, re-order alerts, lot tracking), through shipment to your customers and managing its occasional return. This puts clients in complete control of all inventory management processes.
When comparing fulfillment services, there are enough reviews available for OSW emphasizing quality, staff expertise and ease of doing business to feel confident in client satisfaction…and they are happy to provide several specific and relevant client referrals to help confirm their abilities.
What the Reviews Say
Our Serviceworks gets solid 5-star ratings on Google Reviews, with 12 out of 12 reviewers pleased with the services received. Customers rave that Our Serviceworks customer service is top-notch, the staff is enthusiastic and willing to help customize to specific client needs. Reviewers who have visited the operation report excellent impressions with the facility itself.
Pros of OSW
As you can see, OSW offers a versatile selection of options for your eCommerce business. From the moment your product enters the warehouse to the moment an order arrives in your customer’s hands and beyond, OSW is dedicated to providing you and your end user top notch customer service.
OSW pick and pack guarantee, and central location allow you to rest assured that your customer is getting what they ordered in a reasonable time frame, and personalized touches like your packaging and logo on customer facing materials help establish your business’s reputation among customers.
OSW customer service and warranty service go the extra mile towards making your customers feel valued, allowing you more time to focus on generating new business and less time dealing with the old.
Security features like 24/7 monitoring and inventory access lets business owners keep tabs on their business at the touch of a button, even if they’re thousands of miles away from the warehouse.
Using OSW can even save your business money in warehousing and labor costs as well as freeing up your time to divert your attention to other areas of your business. After all, time is money.
Cons of OSW
There are few cons of using OSW. First, the company currently operates out of two facilities, both located in the Dallas area. Although they are centrally located, which is a big plus, some companies with very large inventory quantities may desire fulfillment from geographic diverse distribution points, in which case operations with additional locations may be preferred.
Another consideration is that their fulfillment specialization is not specifically defined. You may be looking for a fulfillment service that specializes in fulfilling your specific type product. While OSW may be quite capable of fulfilling your product, there may be other providers with specific focus on your type products you may find necessary.